Shipping policy

Last updated: July 15, 2026

This Shipping Policy applies to orders placed with "BDE Supplies through our online store and approved wholesale accounts.

Shipping rates and calculation

Shipping charges are calculated at checkout based on ship-to address, package weight and dimensions, carrier rates, and order contents. Quotes shown before checkout are estimates only. Final shipping charges appear before you complete payment or confirm a purchase order, as applicable.

Shipping destinations

We primarily ship within the United States. International orders may be available by request and are subject to customs, duties, taxes, and import restrictions, which are the buyer's responsibility unless we expressly agree otherwise in writing.

Order processing and transit times

Business orders are typically processed within 1-3 business days after payment clearance or purchase-order acceptance, excluding weekends and holidays. Transit times depend on the carrier and service selected and are estimates, not guarantees. Large, hazmat-restricted, pallet, or drop-ship items may require additional lead time. We will notify you if a material delay is expected.

Pallet and freight orders

Bulk, drum, and pallet shipments may ship via LTL or other freight services. Liftgate, appointment, residential, or limited-access delivery may incur additional fees. Free freight promotions, when offered, apply only as stated in writing or at checkout and may exclude certain products, destinations, or service levels.

Order accuracy and address

You are responsible for providing a complete and accurate shipping address and receiving instructions. Additional charges or failed-delivery fees caused by incorrect address information may be billed to you.

Title and risk of loss

Title and risk of loss pass to you when we tender the goods to the carrier, unless applicable law or a signed agreement says otherwise. Please inspect shipments on delivery and note any visible damage on the carrier delivery receipt.

Damaged or missing shipments

Report shortages, wrong items, or damage within 5 business days of delivery (or within 5 business days of the expected delivery date for non-delivery) by contacting info@bdesupplies.com, including your order number and photos when possible. We will work with you and the carrier to resolve eligible claims.

Contact

Questions about shipping? Email info@bdesupplies.com