Refund policy

Last updated: July 15, 2026

This Refund and Returns Policy applies to purchases from BDE Supplies.

Eligibility

We want wholesale and business buyers to get products that work for their operations. Returns must be requested within 30 days of delivery for unused, unopened, and resalable products in original packaging, unless we approve an exception in writing.

Non-returnable items

The following generally cannot be returned: opened chemicals or containers, used or partially used products, custom or special-order items, clearance or final-sale merchandise, and products that cannot be safely restocked due to contamination, regulation, or shelf-life rules. SDS access does not change these restrictions.

How to start a return

Email info@bdesupplies.com with your order number, product details, and reason for return before shipping anything back. We will provide return authorization and shipping instructions when a return is approved. Unauthorized returns may be refused or returned to you at your expense.

Refunds, exchanges, and store credit

Approved returns may be refunded to the original payment method, exchanged, or issued as account credit, at our discretion and as permitted by law. Shipping charges are non-refundable unless the return is due to our error or a defective product. Restocking fees of up to 25% may apply to approved returns that are not our fault.

Damaged, defective, or incorrect items

If you receive damaged, defective, or incorrect goods, contact us within 5 business days of delivery. Include photos and your order number. We will repair, replace, or refund eligible items after verification.

Wholesale and Net 30 accounts

For approved company accounts, returns and credits may be processed against the company location and posted on the next available invoice or account statement, depending on payment terms.

Contact

Questions about returns or refunds? Email info@bdesupplies.com